Microsoft Outlook Express is one of the more problematic clients. I call it "Look Out Express" because of its irritating tendencies to frustrate users.
For instance, it likes to take a long time to compact folders. While its compacting, users often think it has crashed. If they force it to close, then goodbye data.
Another especially evil trick is that it will stop working for no reason and require reinstalls. However, Windows XP will not allow reinstalls because it claims that you "have a newer version of Internet Explorer".
During these times, you just have to do this, or call someone in the know.
Monday, March 5, 2007
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